Frequently Asked Questions
How quickly can you help after a death?
We are available 24 hours a day and can begin helping your family immediately.
Do I have to use a funeral director recommended by a hospital?
No. You may choose any funeral director, and we can liaise with the hospital or care home on your behalf.
Can you arrange both burial and cremation funerals?
Yes. We arrange burial, cremation, direct cremation and direct burial services.
How much does a funeral usually cost?
Costs vary by choices and disbursements. Our prices pages and standardised price list explain this clearly.
Can we personalise the service?
Yes. Music, readings, flowers, transport and service format can all be tailored to your wishes.
Do you offer pre-paid funeral plans?
We can explain available funeral plan options and help you decide if one is suitable.
Can you help with repatriation?
Yes. We support families bringing someone home to or from the UK and guide all paperwork.
What documents are needed to register a death?
You usually need the medical certificate and personal details for the person who has died. We explain the process in detail.
Can I hold the funeral at a church or non-religious venue?
Yes. We support religious, non-religious and celebration-led services.
What happens if the coroner is involved?
We can guide you through coroner procedures and keep you informed about likely timelines.
Can you arrange flowers and orders of service?
Yes. We can handle flowers, printed materials, and practical service arrangements.
How do I contact you out of hours?
Call our 24/7 line on 020 7946 0180 and one of our team will answer.